Common Questions

You Asked, We Answered

 

What are the payment options?

we offer several method of payments which include card, paypal, venmo, cash app, zelle, and apple pay.

What is your return/exchange policy?

Although refunds/exchanges are not supported we do offer replacements of the same item within our 14 day replacement policy and want to make sure you have the best service! If you have any issues at all please contact us so we can fix that issue right away.

What is your production & shipping time.

As each piece is handmade Our production time is  7-14 business days and we ship through USPS which takes about 3-5 days to ship depending on your shipping address within the USA. We do not currently ship international unless APO/Military 

Do you offer free shipping? 

We offer free shipping on order of $25 or more in the USA, and orders below $25 are a flat rate of $3 shipping. We do offer international shipping but the buyer is responsible for the shipping cost. We extend the usa shipping policy to all APO orders.

What is your replacement policy? 

We have a 14 day replacement policy for each bella product purchased in the rare case they break. We offer a free replacement on the following-damaged during shipment (we require picture verification of broken piece within 24 hours of delivery)-adjoining piece broke off (this is only valid if it is the adjoining piece broken without any other signs of mishandling)-metal/plastic flat post fell off
We unfortunately do not cover -midhandling/misuse of our products-children or pet damage-jewelry not cared for or stored properly 

Each product is handmade by me, please be mindful and take care of your bellas as we want you to enjoy them as much as possible! 

What are your earrings made of?

We use polymer clay which is a man made nontoxic modeling clay, it is extremely lightweight and provides an alternative solution for earrings/jewelry&decor without the heavy weight! 

What are your metal and plastic backs pieces made of ? 

We offer metal nickel free , hypoallergenic flat post and we offer plastic flat post for sensitive skin. Our metal post may be hypoallergenic but this does not make them resistant to natural elements and may cause tarnishing over time. To avoid that keep the metal flat post contact with water to a minimum. To get plastic backing, when you order your earrings choose the custom color choice, let us know your color and then say “plastic back” this will let us know to use plastic backings instead of metal. We also use resin to seal our backs to minimize the risk of backs popping off. 

Do you offer customs?

We offer customs but we only accept a small amount of orders. Customs start at $15 and rise based on level of detail required and size of custom order request. I do give quotes before i create and do require payment before creation process. 

What if I don’t see my question here?

If you don’t see your question/answer here please shoot us a email or direct message us on instagram and we will get back to you as soon as possible! (IG direct message is the fastest way to reach us) 
Email- bellascreationsnsb@gmail.com
Instagram @ Bellas_Creations._

Do you offer gift cards?

We do! You can purchase our gift certificate via our website and you can choose a mail in or email option! Feel free to add a note <3 Happy shopping Bellas!

Do you offer wholesale options?

We do! We only take on a certain amount of stockies but for more information regarding our wholesale options and prices please email us at Bellascreationsnsb@gmail.com or check out our wholesale section!